Internal team application
Hype Insight Customer Alerts
A private workspace that helps our account-management and support team keep track of every inbound customer touchpoint across connected mailboxes and chat channels, so nothing important slips.
What the app does
- Aggregates recent inbound emails and chat messages from team-owned mailboxes into a single, searchable inbox for faster triage.
- Uses AI to draft short summaries and reply suggestions so teammates can respond consistently without re-reading long threads from scratch.
- Tracks assignment, status, and follow-up state per touchpoint so requests don't get dropped between teammates.
- Provides sentiment and health signals per customer relationship to surface accounts that may need attention.
Data access & privacy
When a team member connects a mailbox they own, the app reads recent messages (subject, sender, body content, and any attachment metadata) so those messages can be displayed inside the dashboard for that member and their invited teammates. Nothing is shared publicly and no data is sold to third parties.
Message contents are stored in a private, access-controlled database that only signed-in team members can read. Access can be revoked at any time from your Google or Microsoft account security settings, which immediately stops the app from reading further messages.
Full details are available in our privacy policy.
Who this is for
This is an internal tool used by the Hype Insight team. It is not a general-purpose product and does not accept public signups. If you were sent a login by a teammate, sign in here.